Customer policy
Refunds and cancellations
This policy explains how cancellations, refunds and service problems are handled.
Business identity
Shortlist Advantage — ABN 29 508 566 442.
Before work begins
You may cancel before Shortlist Advantage begins work. If you cancel before work starts, we will provide a full refund.
Employer rules and your final approval
Some recruitment processes restrict outside assistance or the use of AI, or require you to declare that application material is entirely your own work. You are responsible for reviewing and complying with any declarations you make before submission. Please tell us about any such requirements. Where they are included in the application materials you provide, we will also consider them when reviewing the role. We will not knowingly provide assistance that is inconsistent with those requirements.
Before you submit, you must review and approve the final application, confirm that it accurately reflects your experience and circumstances, and ensure you are comfortable making any declarations required by the employer.
After work begins
If work has started, contact us as soon as possible. We may refund the unused portion of the service, taking into account work already completed and any reasonable costs incurred.
The cancellation terms above concern change-of-mind requests and do not limit remedies under the Australian Consumer Law.
Problems with our service
If our service does not meet the agreed scope or is not provided with reasonable care and skill, email hello@shortlistadvantage.com so we can try to correct the problem.
Correcting our errors to meet the agreed scope and consumer guarantees is separate from the included revision allowance.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and receive a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.
If a failure is not major, you are entitled to have the problem rectified within a reasonable time. If we cannot do so, you may be entitled to cancel the service and receive a refund for the unused portion.
No employment guarantee
Shortlist Advantage provides application-writing and preparation support. We do not guarantee that an application will result in shortlisting, an interview, employment or any other recruitment outcome.
How to request a refund or cancellation
Email hello@shortlistadvantage.com with your enquiry reference, name and reason for the request. We will review the request and respond within five business days. Approved refunds will normally be returned to the original payment method; processing times may depend on your bank or payment provider.